Privacy policy

Last Updated: August 10, 2026

At Veloura Pakistan, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you browse our website, place an order, contact us, or interact with our online channels, and how that information is used and protected.

By accessing or using our website, you acknowledge and agree to the practices described below.

1. Information We May Collect

Depending on how you interact with Veloura Pakistan, we may collect information such as:

Order & Customer Details

When you place an order or communicate with us regarding an order, we may receive:

  • Full name
  • Mobile/telephone number
  • Email address
  • Delivery/shipping address
  • Billing information, where applicable
  • Order details, including products purchased, quantities, and order history

Payment Information

Payments may be handled through third-party payment providers or other authorized payment channels. Where payment processing is handled by a third party, your card or payment credentials are processed according to that provider's security and privacy practices.

Veloura Pakistan does not intentionally retain complete credit or debit card numbers when payment processing is performed by an external payment provider.

Communications & Voluntary Information

If you contact us through WhatsApp, email, social media, website forms, reviews, or other communication channels, we may receive information you voluntarily provide, including:

  • Messages and inquiries
  • Product feedback
  • Reviews and ratings
  • Images or videos you choose to send
  • Other information included in your communication

2. How We Use Collected Information

We may use information collected from you to:

  • Confirm, process, and fulfill your orders
  • Arrange shipping and delivery
  • Contact you regarding your order or account
  • Respond to customer service inquiries
  • Process exchanges, returns, or other order-related requests
  • Improve our products, website, and customer experience
  • Understand how visitors use our website
  • Send promotional communications where permitted
  • Prevent fraudulent, unauthorized, or suspicious activity
  • Meet applicable legal, accounting, and administrative requirements

3. When Information May Be Shared

We do not sell or rent your personal information to third parties.

Where reasonably necessary to operate our business, information may be shared with selected service providers, including:

  • Payment service providers
  • Courier and logistics companies
  • Shopify and relevant e-commerce service providers
  • Website and technology service providers
  • Analytics and advertising platforms
  • Customer support and communication tools
  • Professional or legal advisers where necessary

These parties may receive only the information reasonably required to perform the relevant service or function.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to help provide a smoother shopping experience.

These technologies may help us:

  • Remember items in your shopping cart
  • Keep certain website functions working correctly
  • Understand website traffic and visitor behavior
  • Improve website performance
  • Remember certain preferences
  • Measure advertising and marketing performance
  • Deliver more relevant advertising where applicable

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

5. Advertising, Analytics & Tracking

We may use third-party analytics and advertising technologies to understand website activity and evaluate the effectiveness of our marketing.

These services may include technologies such as Meta Pixel, Google Analytics, and other similar tools.

Depending on the technology and your settings, these services may collect information such as browser information, device information, pages visited, interactions with our website, and other technical or usage information.

Third-party services process information according to their own policies and terms.

6. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure, or loss.

Our online store is operated using Shopify's e-commerce infrastructure, which incorporates security measures designed to protect customer and transaction information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the Internet.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Completing and managing orders
  • Providing customer service
  • Maintaining relevant business records
  • Handling disputes or complaints
  • Meeting legal, tax, accounting, or regulatory requirements
  • Protecting our business against fraud or unauthorized activity

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.

8. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Ask us to stop or limit certain uses of your information
  • Unsubscribe from promotional communications
  • Contact us with questions regarding the handling of your information

Some requests may be subject to legal, contractual, or operational limitations.

9. Promotional Communications

If you receive promotional emails, messages, or other marketing communications from Veloura Pakistan, you may request to stop receiving them.

You may unsubscribe using the available unsubscribe option in an email or contact us directly through our official communication channels.

Please note that even if you opt out of promotional messages, we may still contact you when necessary regarding an existing order, transaction, account, or customer service matter.

10. Third-Party Websites & Services

Our website may contain links, integrations, or references to websites and services operated by third parties.

If you visit a third-party website or use a third-party service, that service may collect and process your information under its own privacy policy.

Veloura Pakistan does not control the privacy practices, security, or content of independent third-party websites and is not responsible for their policies.

11. User-Generated Content & Social Media

Customers may voluntarily share reviews, photographs, videos, comments, or other content publicly through social media or other platforms.

If you voluntarily provide content to Veloura Pakistan or publicly tag/mention our brand in content that is clearly intended for public viewing, we may, where appropriate and permitted, use that content for purposes such as:

  • Customer reviews
  • Testimonials
  • Social media features
  • Website content
  • Promotional campaigns
  • Advertising and brand marketing

We will not intentionally use content from private or restricted accounts as public promotional content without appropriate permission.

If you believe your content has been used by us in a way you do not wish to permit, you may contact us and request its removal, subject to applicable rights and circumstances.

12. Payment & Unauthorized Payment Disclaimer

For your protection, customers should make payments only through the payment methods and official payment channels communicated by Veloura Pakistan.

Veloura Pakistan is not responsible for payments voluntarily made to unauthorized individuals, personal accounts, unofficial representatives, riders, courier personnel, or other third parties outside our approved payment process.

Customers should verify payment instructions before transferring money and should contact Veloura Pakistan directly if they receive suspicious or unexpected payment requests.

This clause does not limit any rights or remedies available to customers under applicable law.

13. Children's Privacy

Our website is intended for general customers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children through our website. If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take reasonable steps where required.

14. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or legal requirements.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

We encourage visitors to review this page periodically to remain informed about how we handle personal information.

15. Contact Veloura Pakistan

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you can contact us through:

Veloura Pakistan

Email: velourapakistan26@gmail.com
WhatsApp: +92-323-3579896
Address: 25C Old Sunset Boulevard, Phase 2, D.H.A, Karachi, Pakistan

We will make reasonable efforts to review and respond to privacy-related inquiries.