Shipping policy

Last Updated: August 10, 2026

At Veloura Pakistan, we work to make sure your order reaches you safely and within the expected delivery timeframe. This policy explains how orders are prepared, dispatched, and delivered across Pakistan.

1. Order Confirmation & Processing

Once your order is successfully placed, we begin preparing it for dispatch.

Orders are generally processed within 1–2 business days. Processing may take slightly longer during weekends, public holidays, promotional campaigns, or periods of unusually high order volume.

After your order has been prepared and handed over to the courier, you may receive a dispatch or tracking update through the contact information provided with your order.

2. Delivery Across Pakistan

Veloura Pakistan currently offers delivery within Pakistan through courier and logistics partners.

Estimated delivery times may vary depending on your location:

  • Major cities: approximately 2–4 business days
  • Other cities: approximately 3–7 business days
  • Remote areas: approximately 5–9 business days

The delivery estimate shown on our product or checkout page is an approximate timeframe and may change depending on the destination and courier conditions.

3. Delivery Estimates Shown on Product Pages

Where available, our website may display an estimated delivery window based on the order date and expected processing and courier transit time.

For example, the website may show a range such as 14/08/2026 to 17/08/2026.

These dates are estimates rather than guaranteed delivery dates. Actual delivery may be earlier or later depending on the destination, courier operations, weather, public holidays, and other circumstances.

4. Tracking Your Order

Once your parcel has been dispatched, tracking information may be provided through the contact details associated with your order.

Depending on the courier service, the tracking information may include:

  • Tracking/reference number
  • Courier or delivery partner name
  • Tracking instructions or tracking link, where available

Tracking updates may take some time to appear after the parcel is handed over to the courier.

5. Accurate Delivery Information

Customers are responsible for providing correct and complete delivery details when placing an order.

Please make sure your:

  • Full name
  • Mobile number
  • House/building information
  • Street/area
  • City
  • Other relevant delivery details

are accurate.

Incorrect or incomplete information may result in delivery delays, additional delivery attempts, or the parcel being returned.

6. Failed or Missed Delivery Attempts

If the courier is unable to deliver your parcel because the recipient is unavailable, the provided contact number cannot be reached, or the delivery address is incorrect or incomplete, additional delivery attempts may be made according to the courier's procedures.

If a parcel is ultimately returned to Veloura Pakistan because delivery could not be completed, the customer may need to contact us to arrange the next steps.

7. Delayed Deliveries

Although we work with courier partners to provide reliable delivery, circumstances outside our direct control can sometimes affect delivery schedules.

Delays may occur because of:

  • Weather conditions
  • Traffic or road closures
  • Public holidays
  • Security or operational restrictions
  • Courier workload
  • Incorrect or incomplete address information
  • Unexpected logistical issues
  • High-volume sale or promotional periods

For this reason, delivery dates shown on our website should be considered estimated rather than guaranteed.

8. Damaged, Opened, or Tampered Parcels

If you receive a parcel that appears to be visibly damaged, opened, or tampered with, please notify the delivery rider/courier representative immediately and, where possible, document the condition of the parcel with photographs or video.

Please contact Veloura Pakistan as soon as possible so that we can review the issue and guide you regarding the next steps.

9. Payments & Unauthorized Transactions

Customers should make payments only through the official payment methods and channels provided by Veloura Pakistan.

Veloura Pakistan is not responsible for money voluntarily transferred to unauthorized individuals, personal accounts, unofficial representatives, riders, or courier personnel outside our approved payment process.

If someone requests a payment that appears unusual or is not part of our official order process, please contact Veloura Pakistan before making the payment.

10. International Delivery

At present, Veloura Pakistan delivers within Pakistan only.

We do not currently offer international shipping. If international delivery becomes available in the future, the relevant information will be published on our website.

11. Need Assistance?

If you have questions about your shipment, delivery status, or any shipping-related issue, please contact us:

Veloura Pakistan
Email: velourapakistan26@gmail.com
WhatsApp: +92-323-3579896
Address: 25C Old Sunset Boulevard, Phase 2, D.H.A, Karachi, Pakistan